FAQ

What are your processing times?

Orders are processed within 3 working days.

How do I store my candles?

Ensure candles are kept in a cool and dry location away from humidity, direct sunlight and heat sources. We have a candle care guide for more information.

Why is the colour the of the wax decorations bleeding?

We try our very best to ensure candle quality is maintained. While the candle is unlit, the dyed wax will tend to bleed into other colours over time, no matter what. So, there is no need to worry as it will not affect the burn of the candle, and after the first burn, the colours will all blend into one.

Why is the candle turning white after cooling once lit?

When your candle has cooled after being lit, you may notice the surface has white areas which resemble a frost appearance. But please don't worry, as this is a natural process which proves that your candle is made from natural wax, which we hope you love as much as we do. This process occurs when the wax is trying to revert to its natural state and crystals form, making the frost-like appearance.  

Is the dye used to colour the wax safe?

We are proud to state all of our colours are eco friendly, organic, vegan materials, not tested on animals and do not contain sulphates, phthalates.

Are elixcier candles hand poured/made?

Yes, with love! Due to their handmade nature, each candle may have a slight variation in colour, texture and/or appearance. Every candle is unique and we cannot guarantee every candle looks the same.

Do you ship internationally?

We ship to UK and Europe! For further international deliveries and/or queries please get in touch via our contact form!