Refunds

All of our products are carefully inspected before they are shipped. Our return policy is 14 days.

To be eligible for a return, your item must be in its original packaging, unopened, unused and in the same condition that you received it. Unfortunately, we can’t offer you a refund after 14 days of original purchase date.

To return your product, you should email enquires@elixcier.com to initiate the returns process along with your order number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and applied to your original method of payment within 7 days.

We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems.